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Product returns

Our policy is that the online store should not differ at all from our stores with physical presence, and so you have the right to return the products you bought within fourteen (14) days, from the date you receive them from the transport company, for any reason.

Prerequisites for acceptance of return:

  • Products must have their card and original packaging on them.
  • Products must be returned together with their sales receipt / invoice.

Beyond that, your options when the return is complete are either to get a credit coupon with the value of the returned products and to buy something else, with the shipping costs fully borne by us if you were charged in the original purchase, or the full one. refund your money, including shipping if you were originally charged.

Non-defective products

The product is shipped at your own expense and if it meets the above (status, receipts, etc.) the procedures for issuing the credit coupon or refunding your money will proceed. Your refund will be made within three business days of receipt of your products.

The address where you will send the package is at our headquarters Armancon SA, Ermou 36, PC. 10563, Athens..

 

Defective products

All our products are meticulously inspected by our staff before shipment. But in case you find a problem you should send us an email at help@beautyaz.gr within 2 days of receiving it telling us exactly what problem you found, you can also call us at +30 210 3240 555 from Monday to Monday Friday 9:00 to 17:00.

In case the product is defective through our fault, you will send it to us with the Courier company you received (ACS or ELTA Courier) at our own expense. Then the product will be replaced and will be sent to you again at all costs of our company. In the event that the product is inspected and the defect is caused by misuse of the buyer, the shipping costs will be refunded to you.